The Alternative Bank, a non-interest financial institution, is set to reshape the banking landscape using technology to enhance customer experience.
Korede Demola-Adeniyi, the bank’s Executive Director, Retail South, who disclosed this announced the bank’s recent Customer Forum in Ilorin, Kwara State, themed “Bank Different.”
He stated: “Banking differently means putting our customers at the center of everything we do. It is about leveraging technology, ethical banking principles, and personalized service to create an unparalleled banking experience. The Customer Forum is one of the many ways we connect with our customers, listen to their needs, and ensure our services exceed their expectations.’
The event, he said, follows the success of previous forums in Abuja and Kaduna, where the bank engaged in direct dialogue with customers, collating live feedback to shape its product and service offerings.
According to a statement from the bank, the Ilorin Customer Forum will be a dynamic platform for customers to interact with the bank, explore innovative products and services, and provide valuable feedback.
A highlight of the event will be the showcase of the AltBank app, demonstrating the bank’s commitment to utilizing cutting-edge technology for an enhanced customer experience.
A statement from the bank added: “Attendees can explore AltBank’s bouquet of offerings, including on-the-spot shopping with AltMall, accessible financing via the Alt Bank app, and exclusive discounts from Althaven, alongside standard attractions such as product stands, panel discussions, and networking opportunities”.
Olaitan Ibrahim